Acceptable use and calling consent

1. Scope and responsibility

This policy applies to every use of teleCaller, including test calls, uploaded caller lists, agent prompts, outbound assignments, recordings, and downloads. It forms part of the Terms of Service.

The customer selects the recipients, purpose, timing, prompt, and data fields. The customer—not teleCaller—must determine and document which laws, registrations, licenses, carrier rules, and industry codes apply. teleCaller does not automatically validate consent, scrub caller lists against preference registries, enforce calling hours, or prove that an uploaded number belongs to the intended person.

2. Consent and authority required before every call

Before creating an assignment, you must have a documented lawful basis and any specific consent required for:

• contacting that person or business at that number;
• using automated dialing and an AI-generated or artificial voice;
• delivering marketing, sales, informational, political, charitable, health, financial, or other regulated content; and
• recording and processing the conversation.

Consent must be specific enough for the actual caller, purpose, channel, technology, and recording practice. Where written consent is required, keep the language shown to the person, the date and method of agreement, the number covered, the party authorized to call, and any withdrawal. Purchased, scraped, appended, or stale data is not evidence of consent by itself.

Do not rely on a business relationship, public phone number, or another exemption without confirming that it applies to the recipient, content, technology, location, and current law.

3. Identification, AI disclosure, and recording notice

At the beginning of each call, the agent must clearly identify the organization responsible for the call and accurately state its purpose. Tell the recipient that the voice is AI-generated and that the call is being recorded whenever required by law; we recommend both disclosures for every call. Provide a working way to contact the responsible organization.

Do not spoof or conceal caller identity, misrepresent affiliation, imitate a real person without authorization, or use a voice to create a false impression that a human is speaking.

4. Opt-outs and suppression

Make it easy for a recipient to end the call or ask not to be called again. If a person says no, is not interested, asks to end the call, withdraws consent, or requests no further calls:

1. end the sales or outreach content promptly;
2. record the request in your own suppression process;
3. remove or suppress the number before another assignment; and
4. ensure vendors and teams acting for you honor the request.

You must maintain and apply your own organization-specific do-not-call list and screen against all national, state, sector, carrier, or corporate preference registries that apply. Deleting one record from teleCaller is not a substitute for maintaining required suppression evidence.

5. Calling conduct

You must use accurate caller ID, respect lawful calling hours and frequency limits, monitor campaign quality, and avoid abandoned, repeated, or silent calls. Prompts must instruct the agent to end courteously when the recipient asks and must not pressure a person to continue.

You may not use teleCaller to:

• make an unlawful, unsolicited, or non-consensual call;
• harass, threaten, intimidate, shame, discriminate against, or repeatedly disturb anyone;
• conduct fraud, phishing, impersonation, extortion, deceptive sales, or credential theft;
• obtain passwords, one-time codes, full payment-card data, account-authentication answers, or government identifiers through an agent;
• target or exploit children, vulnerable people, or a person in crisis;
• generate hate, sexual exploitation, unlawful discrimination, or instructions for violence or wrongdoing;
• provide emergency dispatch or present AI output as licensed medical, legal, financial, or safety-critical advice;
• make a legal, employment, housing, credit, insurance, health, education, or similarly significant decision without a lawful process and meaningful human review;
• interfere with networks, probe accounts, bypass access controls, distribute malware, or use the service to attack another system;
• resell access, evade a suspension, or exceed technical limits through automated abuse; or
• infringe privacy, publicity, intellectual-property, or other rights.

6. Sensitive and regulated data

Avoid collecting sensitive information during calls unless it is essential, lawful, disclosed, and protected by controls appropriate to the risk. Do not put secrets, passwords, access tokens, payment-card data, or unrelated personal data in agent prompts or support tickets.

If your use concerns health, finance, employment, elections, debt collection, minors, or another regulated area, obtain qualified advice and written approval within your organization before using teleCaller. Availability of a feature does not mean the use is lawful.

7. Customer compliance records

Maintain records adequate to show:

• where each number came from and why it could be called;
• the consent or other authority relied on, including its version and date;
• the identity and purpose disclosed during the call;
• the recording notice or consent process;
• registry screening and permitted calling hours;
• opt-outs, complaints, suppression, and corrective action; and
• the agent prompt and campaign owner associated with the call.

teleCaller session metadata can assist operational review but is not a complete compliance record.

8. Examples of official guidance

Calling rules differ by country and change over time. Examples include India’s TRAI commercial-communications framework, the U.S. FCC ruling applying artificial-voice restrictions to AI-generated calls, the U.S. FTC Telemarketing Sales Rule guidance, and the UK ICO telephone-marketing guidance. These examples are not exhaustive or legal advice.

9. Enforcement and reporting

We may investigate suspected misuse and limit, suspend, or terminate calls or accounts. We may preserve information and cooperate with providers or authorities where reasonably necessary and legally permitted. Serious or repeated violations can result in immediate termination.

Report suspected abuse to hello@xpykerz.com with the date, approximate time, receiving number, and a short description. Do not send passwords, one-time codes, or unrelated sensitive data.